Magic World Resort whistleblower channel

Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of Marina d'Or

Can I report a labor situation if I do not belong to the company?

Yes. The channel is open to both employees and external parties who have commercial relations with the group. However, if they are complaints from users at points of sale, there are other channels open to the public to present said complaints.

Can I report fraudulent or negligent management by a colleague or superior?

Yes. This channel is provided to be able to file a complaint in the event that you are a witness or aware of actions in the field of labor functions that affect both your rights and those of the company or its collaborators.

Is anonymity guaranteed in the complaint?

In the complaint process you can decide whether to provide contact information or not. The channel is independent from the company and does not record information on the IP from where it is connected.

Is there an ethical code in which to review reportable behaviors?

Yes. You can review the code of ethics on the corporate website.

What does the Law say regarding the protection of the whistleblower's anonymity?

The Law indicates that it is the complainant who must decide if they want to make their complaint anonymously or not. Therefore, the complainant has both options available at the time of making the complaint.