In order to receive and process your complaint, you must confirm that you have read this Privacy Notice. In the event that you do not accept the conditions in accordance with the provisions of the notice, you will not be able to make the complaint.

Remember that this channel is not intended to communicate emergencies

The complaints channel is managed by HOTELES MARINA D'OR (hereinafter, the COMPANY), using the ithikios platform, owned by Digital Products Development SL, a company specialized in offering management systems for internal complaint channels for companies. It maintains a contractual relationship with the COMPANY in charge of the treatment for the purpose of receiving, storing and sending communications to the Company's Compliance team. Ithikios guarantees security and confidentiality for the purpose of the contracted treatment

Below, we show you the basic information on how we treat your personal data:

Basic information on privacy and data protection

HOTELES MARINA D'OR S.L (hereinafter, the COMPANY) with registered office at C/ L'Antina 3, 2º Oropesa del Mar and with NIF B-12851945. It is registered in the Mercantile Registry of Castellón Sheet CS-32455 Volume 1547 Page 130

You can contact by email: [email protected]

Data object of treatment and origin

They will be:

• Your contact details, if you provide them (name and surname, e-mail, telephone)
• name and position of the persons reported in the complaint
• information (regardless of its nature) of the facts denounced

Purpose of the treatment and Legitimation

In accordance with current regulations on data protection, the Company informs you that your personal data will be collected and processed for the purpose of:

• Analyze, process and investigate the facts communicated in a confidential manner.
• Manage the query that you ask us.
• Exchange information in order to complement your request.
• Interview you to clarify the facts reported, if applicable.

Our legitimate interest is to ensure compliance with applicable policies and standards and/or legislation.

Recipients of transfers

Those that are necessary in accordance with the Law, the service providers in their capacity as treatment managers. Likewise, in the course of an investigation it may be necessary for us to share the facts you report with another group company, if it is involved in the facts; We will always keep your anonymity.

No personal data will be transferred to other third parties, except legal obligation.

Recipient of international transfer

Those that derive from the processing of the complaint, question or concern to any other group company, as well as those derived from our relationship with the provider that manages the Complaints Channel with the guarantees that are included in the Policy Of privacy

Rights of the interested

parties Access, rectification, deletion or oblivion, limitation, portability, opposition and to present claims before the control authorities.